Mesh Privacy Policy

Herein lies the Mesh Privacy Policy effective starting January 2019

This privacy policy is to help you, Institutions, Professors, and Primary Users understand what information Mesh collects, uses, and the choices you have while using Mesh. When we mention Mesh here and in the following policy, we are referring to Mesh Intelligent Communications, Inc., the company, Mesh, the downloadable software product, and the Mesh website at www.meshmycampus.com. Mesh is available to access and use via web browser, mobile devices, and tablets.

 

By visiting this website or using our Service, you consent to our collection and use of your information as described in this Privacy Policy.

 

Mesh is powered by data systems that are owned, operated, and managed by the Institution. Mesh integrates with data systems such as:

  • Student Information Systems (SIS)

  • Enterprise Resource Planning Systems (ERP)

  • Active Directory

  • Active Enrollment

  • Google Authentication

  • Microsoft Authentication

  • LTI Integration

 

The information we use from the Institution outlined below is information created, maintained, and owned by the Institution.

Information we collect and receive from the Institution

Through the use of Enterprise Resource Planning (ERP) or Student Information System (SIS) integration, Mesh accesses the following information from data systems that are owned and operated by the University:

 

Institution Name/Organization

By signing in using your academic email, Mesh identifies the Institution your email address is associated with in order to direct you to the proper Mesh portal for use.

 

Identity

Your academic email address allows Mesh to identify your identity. Mesh gathers your email, first name, and last name.

 

Enrollment

In order to populate Mesh with the necessary classes, Mesh gathers user-specific enrollment data such as the courses you currently take or instruct.

 

Communities

If properly outlined in the data system and granted access from the Institution, Mesh gathers certain communities users are a member of in addition to courses. Mesh may gather things such as student organizations, departments, sports teams, academic year, majors, and minors.

 

Information we collect and receive from the User

The information collected by the user outlined below comes from active usage of the Service and not through the use of data system integration with the Institution.

 

Messages and Files

This is information shared between users in the form of conversations and files. This data is stored on secure servers, protected under username and password, and is under strict confidentiality policies.

 

Log Data

When you use Mesh, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include the date and time of your request, information about your browser configuration and plugins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.

 

Device Information

In addition to log data, we may also collect information about the device you’re using Mesh on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.

 

Information You Share

Through the active use of Mesh, users may share information such as textual messages, photos, files, and current location. Users must opt-in or deny the location sharing function. With the users sole permission, this function shares the users current location with members of a specific conversation that user is a part of. Once this location is shared, the data is not used by Mesh at any time other than in the message itself. This location data is at a fixed point in time, which means upon relocation, the data is no longer accurate.

 

How we use the Institution information

The information outlined below is how we use the information owned and managed by the University in the University data system.

 

User Accounts

Mesh uses the information it collects from your Organization in order to create your user account and pair it with the rest of your Organization.

 

Mesh your Organization

In addition to creating your user account, Mesh uses the information from your Organization in order to mesh the organization together into one unified platform. This allows users to search for other users at your organization to converse with.

 

Auto-Generated Communities

Lastly, Mesh uses your information in order to automatically create communication communities specific to your courses, student organizations, teams, departments, year, and roles.

 

Our Cookie Policy

Mesh uses cookies, or similar technologies, to record log data. We use both session-based and persistent cookies.

 

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Mesh account or your browser.

 

Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

 

Some cookies are associated with your Mesh account and personal information in order to remember that you are logged into the Service. If you access Mesh through your browser, you can manage your cookie settings there, but if you disable all cookies you may not be able to use Mesh. If the cookies are deleted, users will simply have to re-login to the Service.

 

Your Control over Data

Mesh is an academic tool that is not meant for spamming or sharing explicit content. If you choose to send explicit data through Mesh, you understand that the Institution has the ability to further discipline users for publishing said explicit content.

 

Data uploaded to the Service by a User, including a representative of a school or local educational agency, continue to be the property of that User.

 

You have the right to decline to share certain elements of information that we ask you to provide, but must note that doing so may limit your use of certain features and functionality of the Service.

 

You may review, edit or delete your account information and submissions at any time by editing your profile in Mesh, contacting IT Services at your Institution or contacting Mesh directly.

 

All of your personally identifiable information (PII) will be deleted from our database when the account is closed. Please note that even though your changes may be reflected, users that have previously accessed the content may still have access to copies stored on their device.

 

If you decide to share content with other users such as files and messages, that content can be seen by said users at any point unless the content is deleted from the Service.

 

Sharing and Disclosure

Mesh will not sell, lease, or otherwise share any of your information to or with any third party or entity except in the following circumstances:

 

With consent, to comply with legal process, or to protect Mesh, our customers, and our users.

When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Mesh; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.

 

With third-party service providers and agents.

We may employ third-party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, and other consultants who work on our behalf.

 

About you with your organization.

If your Organization suspects unlawful messaging or use of the Service, Mesh has the right to comply with the Institution and export said messages to be used by the Institution for further investigation.

 

In a change of business.

If Mesh is involved in a merger, acquisition, or sale of all or a portion of our assets, including in the case of a bankruptcy, you will be notified via email of any change in ownership. In such as case, a successor entity will adhere to the terms of this privacy policy with regard to the previously collected information.

 

How Long We Keep Information

Mesh keeps user data for the duration of the contract with the Institution. If an Institution opts out of the Service, all data associated with the Primary Users at the Institution is immediately deleted and destroyed by the use of a custom script. Back-up data is stored in Mesh for a duration of seven (7) days.

 

Security

Mesh takes unsurpassable steps to protect the information you provide to us as part of your use of the Mesh service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process, and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during integration and once we receive it. However, no electronic or e-mail transmission or digital storage mechanism is ever fully secure or error-free.

All data in Mesh, whether in transfer or at rest, is encrypted using proprietary encryption algorithms.

 

If Mesh is aware of a system security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws. We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps. The notification will include: date of the breach, the types of information that were subject to the breach, general description of what occurred and steps the Mesh is taking to address the breach.

 

To learn more about current practices and policies regarding security and confidentiality, please send us a message at hello@mesh-hq.com and we will answer your questions as quickly as possible.

 

Changes to this Privacy Policy

Mesh reserves the right, at its sole discretion, to modify, add or remove portions of this Privacy Policy from time to time. We will note any such changes by updating the publication date of this Privacy Policy. It is each Users responsibility to check this Policy periodically for changes.

If we make significant changes impacting the collection, use, disclosure or retention of personally identifiable information, including protection thereof, we will also provide notice to our customers 30 days in advance of implementing those changes by sending an email notification to the Institution.

 

Contacting Mesh

If you have any questions or comments about this Privacy Policy, please don’t hesitate to contact us at:

 

Mack Myers

Mesh Intelligent Communication, Inc.

4092 Maxwell Drive

Mason, OH 45040

1 (800) 915-9382

Mesh is on a mission to fuel conversations, facilitate collaboration, and help instill a sense of community for students, faculty, and staff in Higher Education. By providing a real-time platform that seamlessly integrates into the everyday lives of students, faculty, and staff we can achieve just that. Mesh is currently an early-stage technology company based out of Cincinnati, Ohio.

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